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Long gone are the days of developing và publishing a game without the need to tweak, adjust và tư vấn it years after launch.

Here at vietmac.com.vn, we want khổng lồ take the opportunity lớn highlight games that have sầu bucked the trend và found an audience that has kept them thriving long after launch.

That leads us to our regular Live và Kicking series.

This week we spoke to Gameloft game producer Roman Tkachuk and hàng hóa sale managerMargaryta Myronenko, ahead of the six-year anniversary of Order và Chaos 2: Redemption lớn discuss how to sustain an MMORPG audience in the long-term.

vietmac.com.vn: With Order và Chaos 2: Redemption approaching 6 years live sầu, how bởi vì you reflect on its performance?

Roman: Despite its advanced age, Order và Chaos 2 is still popular and recognisable aý muốn players, especially amuốn fans of classic MMORPGs và mobile MMOs.

It’s really hard lớn reflect how age has affected the performance of the game, but we can say with certainty that our servers contain the whole world of Haradon with its players so they can enjoy the experience of the original sản phẩm điện thoại fantasy MMORPG.

How big is the team currently handling live sầu ops on Order và Chaos 2: Redemption?

Roman: The game is currently supported by a small team that includes a concept artist who creates concepts of game items, a 3 chiều artist who’s on duty for modelling based on the 2 chiều concept, an animator who adds the animations & life khổng lồ the items, & a game designer who comes up with new gameplay ideas và adds these items khổng lồ the game.

There’s also a programmer in the team who makes sure the new nội dung is not buggy and a LiveOps speciadanh mục who runs festivals, events và various promotions.

How important vị you consider customer support và updates khổng lồ be?

Margaryta: I find customer care và proper support extremely important. Something is not working properly after the update? The game is crashing on certain devices? Or maybe the tài khoản was banned và you have sầu no idea why?


I find it necessary khổng lồ have sầu a person who you can talk to lớn when you are experiencing any issues with the game.Margaryta Myronenko

Anything you want khổng lồ tóm tắt & know for certain that your idea will be forwarded straight khổng lồ the game team? You always reach out to the community manager & customer care team, since it’s the first and one of the most important ways lớn solve sầu issues and mediate between the development team và the community.

As a big bạn of MMORPG games myself, I find it necessary lớn have sầu a person who you can talk lớn when you are experiencing any issues with the game, have sầu suggestions for improvements & ideas, và know that this person will take care of everything you shared with them.

What steps have sầu you taken to ensure that Order & Chaos 2: Redemption maintains an active sầu player base?

Roman: It’s mainly the constant creation and integration of new nội dung và regular game festivals, events và activities lớn entertain and engage players.

Margaryta: Do not underestimate the importance of nurturing the brand name and the fame of the franchise - baông chồng in the day almost nothing was comparable to the multifaceted world and possibilities of Order & Chaos 2 when speaking about sản phẩm điện thoại MMORPGs.

We always ayên ổn lớn sustain and maintain the popularity of one of Gameloft’s most famous franchises. It’s crucial khổng lồ stay on track, think out-of-the-box & find new options khổng lồ entertain and engage players, listen to lớn their feedbaông chồng và carefully analyse it, và of course, keep an eye on what our respectable competitors are doing.

What can you tell us about KPIs such as downloads, DAUs, or retention?

Margaryta: The number of downloads from the game’s release in năm ngoái to now has reached more than 17 million players!

Every month more than 30,000 new players install the game & immerse themselves in the world of Order và Chaos 2.

What lessons are you still learning from Order và Chaos 2: Redemption?


One of the most important lessons is that there"s never enough new nội dung.Roman Tkachuk

Roman: One of the most important lessons is that there"s never enough new content. Despite the huge amount of game items (pets, armours, weapons, potions - you name it) players always appreciate new things to lớn explore.

Margaryta: Do not be intimidated by hardcore players who sometimes literally know as much about the game as game designers.

Most of them are great và dedicated people who are always willing to help, cốt truyện lots of tips và fun stories & play with you - not against you.

Finally, how has your experience with Order và Chaos 2: Redemption informed what you"re working on now?

Roman: For me, work with Order và Chaos 2 emphasised the importance of long-term planning và maintaining a steady pace of development.

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Margaryta: And for me, it was the thorough understanding of how hard and yet rewarding the work with the community of such a big game can be.